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Client Care Operations Specialist - Protected Category L.68/99


  • Tipo: Offerta di lavoro
  • Offerta inserita il: 04.05.2021
  • Offerta scade il: 31.05.2021
  • Posti disponibili: 1
  • Luogo: Milano (MI)
  • Categoria Professionale/Mansione: Help Desk Specialist
  • Settore: Informatica/IT
  • Offerta pubblicata da: Adecco Filiale di Milano Volta
  • Categorie protette

Consultant Adecco Technical & Engineering Milano City select for an important company providing secure, global access to financial infrastructure a:

Client Care Operations Specialist - Protected Category L.68/99

We are looking for an Operations Specialist who can deliver a 5 star first line support to our clients with on-boarding or resolve some light bugs. This customer-facing role exposes you to a variety of complex problems that require deep and detailed investigation and problem solving. Your focus will be to own, prioritise, troubleshoot, and respond to inbound client support requests. You will act as an escalation point helping your teammates in Client Care and Customer Success with difficult and complex customer issues.

Our people are what makes us great - you will work alongside some of the brightest minds in fintech and contribute to projects that have global impact. As we enter hyper-growth and expand the open banking platform across Europe and Asia, we're looking for talented individuals who share our core principles to join us.

Requirements
belonging to the protected categories
Have impeccable writing skills, with experience leading users through difficult problems to solutions;
Are able to articulate in a simple manner, a complex technical issue;
Have strong analytical skills
Are familiar with technical concepts, including different types of programming languages;
Have a user-first attitude;
Are able to empathise with users and developers alike, and elevate their voice in internal decision making, helping us build a user-centric culture;
Are familiar with modern web services and APIs, and love learning about technical solutions;
Have the ability to prioritise demands in a fast-paced environment.
Have hacker mentality: you are perfectly capable of understanding cryptography and fixing the coffee machine at the same time.
Enjoy being part of a small team and are actively thinking of ways to enhance our processes, our internal tools, and the way we work.

Nice to haves:

Technical background with 1-2 years of experience with JavaScript, Node.js, oAuth, RESTful APIs, JSON, Http requests;
Experience providing technical/developer support at a technology company;

Benefits

Competitive salary and meaningful equity in the company
Flexible hours and remote work
A remote-working stipend to help set up your home office

Place: Milano
We offer permanent contract.
RAL related to seniority.

Data inizio prevista: 01/06/2021

Categoria Professionale: Analisi / Sviluppo Software / Web

Città: Milano (Milano)

Conoscenze linguistiche:

  • Inglese
  • Parlato: Buono
  • Scritto: Buono
  • Comprensione: Buono


Disponibilità oraria:

  • Full Time

 


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